A lesson about the importance of providing customers a good experience to stay competitive and thrive.Read more "Better customer experience; larger plane fleet!"
I do research at the Body Scan Lab at Georgia Institute of Technology. A part of that is using 3D scanning as a tool to help me understand the external surface geometry of the human body and analyze how it changes between different people and also how it changes under different activities. This helps me […]Read more "Apple EarPods a flawed design? An analysis with in-ear 3D scans."
Imagine reading something interesting from your favorite website. As you’re enjoying the content, a pop up appears on screen hiding the content you were reading below it and asking you to sign up. I don’t know about you, but this gets on my nerves everytime. This popup feature, whose adoption is becoming more widespread by […]Read more "Making popups less annoying: the missing variable."
Are you one of those that are paranoid that whenever you enter your password into the password field, the cursor might jump onto the login field and everyone around you might see your beautifully crafted password? I’m sure I am not alone in this. It is true especially when we’re projecting our screens in a […]Read more "Design for confidence"
Have you tried changing settings on a modern flatscreen TV lately? Tried doing it only with the button(s) present on the TV itself and not the remote? If yes, you will easily relate to this article; if not, let me tell you this: it is really easy to do so, if only you could find […]Read more "Under the Lens #8: Can’t find that button"
Microinteraction, the new superstar in the digital design world leaving designers everywhere scurrying to design and implement creative microinteractions. Some do this through neat animations, some through visual and few through audio. If you’ve been wondering what exactly a microinteraction is, you’ve come to the right place. In this article, we’ll look not only at […]Read more "Under the lens #7: Microinteractions"
Ever experienced that warm, happy feeling when you walk back to your desk and your bluetooth peripheral (say, a speaker) automatically re-connects to your smartphone? Felt good, didn’t it? Now imagine this: you’re playing music on the bluetooth speaker; every time you leave your desk and get back, you have to manually pair your phone […]Read more "Incomplete User Experien…"